Delivery

Delivery policy

*COVID DELAYS*

All couriers are currently experiencing delivery delays due to a high volume of parcels in the network, along with new safety measures to protect their people and customers. Further to this, delays are also occurring as there are fewer domestic flights, international delays, and increased volumes as more people start shopping online.

*We ask for your patience during this time, please note we are unable to control any situation in delays occurred within the postal system.

All orders will be processed and prepared for delivery within 48 hours after receiving payment. Orders placed on Friday after 1pm, Saturday and Sunday will be processed on following Monday.

CANCELLATIONS

Once an order is submitted, we are unable to change any details or cancel the order. Please ensure you check all details including name and address given are correct to avoid disappointment.

Delivery Options for UK

– Royal Mail Tracked 48® – £3.60

*FREE UK shipping for orders over £20 (after any discounts or vouchers are applied).

*Shipping costs under any circumstances will not be refunded.

*Natteas takes no responsibility in damaged packages while in the care of postal services.

International orders (currently we are not ship to USA, Canada)

Europe – International Tracked – (5-10 working days) -£16.50

Any questions – PLEASE CONTACT NATTEAS BEFORE CHECKOUT VIA EMAIL: [email protected]

INTERNATIONAL SHIPPING: CUSTOMS, DUTIES, AND TAXES

Many countries require the payment of duties, taxes, VAT or other international shipping fees and costs. Please be aware that you might be held responsible for any costs associated with the shipping, importing, customs, or taxes of the order.

It is your responsibility to be aware of your local import and customs laws. If your item(s) are seized by your local customs office, you are liable and will not be refunded.

REPORTING AN ORDER AS MISSING 

In the unlikely event that you do not receive your parcel within the expected time frame (all orders have a tracking number) we ask that you let us know as soon as possible so we can work with our couriers to resolve the issue, in some instances it is not possible for us to raise an issue with a courier until the delivery has been missing for some time, when this happens we will work with you to resolve the issue by other means so that you are inconvenienced as little as possible by the delay. 

DELIVERED PARCEL BUT NO DELIVERY

If you have received a notification from the postal services/  saying that your order has been delivered, but you do not physically have the parcel, please contact the assigned postal carrier as per tracking link as they are whom have delivered your parcel. Also note; check for a collection slip as more often than not the postman will leave a collection slip for you to collect your parcel from the post office. Check with people you live with; they may have picked it up, check behind gardens, bins and pillars.

If you receive a collection slip in your letterbox to pick up your parcel from the nearest post office, please do so ASAP or it will be sent ‘return to sender’ after 3 days and you will be responsible for postage charges for Your Tea to return the parcel to you. Refunds will not be issued.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NOTE: THE ABOVE TIME FRAMES ARE NOT REFLECTIVE OF COVID DELAYS.

Delays are currently expected worldwide due to Covid-19, this does not impact the dispatch timing of Natteas and we are still operating as per usual.