Privacy Policy

Privacy Policy

Last Updated: June 2026

Introduction

Natteas Ltd (“Natteas”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with us.

By using www.natteas.com, you agree to the collection and use of information in accordance with this Privacy Policy.

Data Controller

Natteas Ltd is the data controller responsible for your personal information.

Contact details:

Natteas Ltd
53 Coleridge Street
Derby
DE23 8AB
United Kingdom

Email: info@natteas.com

Information We Collect

We may collect the following categories of personal information:

Information You Provide

When you place an order, create an account, or contact us, we may collect:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Any information you provide when contacting us

Payment Information

Payments are processed securely through PayPal and other authorised payment providers.

Natteas does not store or have access to your full payment card details.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Referring websites
• Date and time of visits
• Website usage data

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Communicate with you regarding your order
• Prevent fraud and unauthorised transactions
• Comply with legal and regulatory obligations
• Improve our website, products and services
• Maintain internal business records

Where you have provided consent, we may also send marketing communications about products, promotions or updates. You may withdraw your consent at any time.

Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)

Sharing Your Information

We only share personal information where necessary.

This may include:

• Payment providers such as PayPal
• Delivery companies and postal services
• Website hosting providers
• IT service providers
• Professional advisers
• Government authorities or regulators where required by law

We do not sell your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to comply with legal, accounting and tax obligations.

Order information may be retained for up to 6 years after the end of the relevant financial year to comply with UK tax and accounting requirements.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website usage and enhance user experience.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

For more information, please refer to our Cookie Policy.

International Transfers

Some of our service providers may process data outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your personal data
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided below.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Children’s Privacy

Our website is not intended for individuals under the age of 16 and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.

The latest version will always be published on our website.

Contact Us

Natteas Ltd
53 Coleridge Street
Derby
DE23 8AB
United Kingdom

Email: info@natteas.com