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Return/Refund Policy
RETURN
If your tracking number shows that your parcel has been delivered, Natteas Ltd are not responsible for replacement and / or refund of the purchased order.
To return your product, you should mail your product to: [email protected]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.
REFUNDS
We are able to offer refund of an item only if the item is in its original packaging, undamaged. If there has been a change of mind, the process is that the customer is to return the item at their expense, within 30 days of their change of mind. A receipt and tracking link of parcel is required to be sent to [email protected].
Once the parcel is received in (timeframe unspecified due to location and variation in carrier time frames), the item will be inspected for damage. If intact in its original undamaged state, a refund will be issued (minus cost of original shipping upon purchase) within 10 working days.
Natteas does not offer refunds due to dislike of taste or efficacy.
Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
Personalised items cannot be refunded.
Refund for damaged items: Any customer who is concerned their product is damaged or faulty can contact us via [email protected], along with photo evidence to discuss further.
If items are lost in the post, Natteas reserves the right to send out a replacement however Natteas do require support from customers in the instance an insurance claim needs to be lodged.
NOTE: THE ABOVE TIME FRAMES ARE NOT REFLECTIVE OF COVID DELAYS.
Delays are currently expected worldwide due to Covid-19, this does not impact the dispatch timing of Natteas and we are still operating as per usual.
