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Last Updated: June 2026
This website is operated by Natteas Ltd (“we”, “us”, “our”).
Registered in England and Wales.
Contact details:
Natteas Ltd
53 Coleridge Street
Derby
DE23 8AB
United Kingdom
Email: info@natteas.com
Website: www.natteas.com
By using this website and placing an order, you confirm that you are at least 16 years old and agree to be bound by these Terms & Conditions.
You agree not to use this website for any unlawful purpose or in a way that may damage our business or systems.
We sell loose-leaf tea and related products.
All product descriptions, images and information are provided as accurately as possible. However, slight variations in appearance, flavour, or packaging may occur due to natural ingredients and seasonal changes.
All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time, but this will not affect orders that have already been placed and confirmed.
Payment must be made in full at the time of ordering. We accept payments via WooCommerce-supported payment methods, including PayPal.
Once you place an order, you will receive an order confirmation email.
This confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order for reasons including but not limited to:
If an order is cancelled after payment, you will receive a full refund.
Orders are normally processed and dispatched within 1–2 business days.
Orders placed after 1:00pm on Friday, weekends or public holidays are processed on the next working day.
Once an order has entered processing or has been dispatched, changes or cancellations may not be possible.
Delivery times are estimates only and are not guaranteed.
Full delivery information, including pricing, destinations and tracking, is set out in our Delivery Policy.
We are not responsible for delays caused by couriers, customs or circumstances outside our control.
Returns and refunds are governed by our Refund & Returns Policy.
Due to the nature of food products, we cannot accept returns of opened or unsealed items unless they are faulty, damaged or incorrect.
Our products may be packed in environments that handle a variety of ingredients.
Customers are responsible for checking ingredient lists before consumption, especially where allergies or sensitivities are present.
If you are unsure about any product, please contact us before purchase.
All content on this website, including branding, product names, images, text and design, belongs to Natteas Ltd unless otherwise stated.
You may not copy, reproduce or use our content without written permission.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
We are not responsible for:
Your personal data is handled in accordance with our Privacy Policy.
We use third-party services such as WooCommerce, payment providers (e.g. PayPal), and delivery companies.
We are not responsible for the performance or policies of these third parties.
We may update these Terms from time to time. The latest version will always be available on this page.
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, you can contact us at:
